Problem: Accidents such as chemicals sprayed into eyes which will cause irritation and other injuries
Ways to deal: Stop whatever work you are doing and inform the instructor. Wash your eyes using designated eyewash and the instructor will be assisting you. If the eyes still irritates after washing, go to doctor immediately.
Prevention: Wear safety goggles and check all safety precautions before using any chemicals.
LOST AND FOUND
Problem: Room attendant found belongings of guest and guest already left the room
Ways to deal: Immediately inform front office department and they will check whether the guest already check out and left the hotel or still in the hotel.
Guest still in hotel: Immediately return the guest belonging.
Guest already left the hotel: Pass the item to lost and found department and it will be keep for 3months.
Guest call after they left the hotel: Verify the identity for security purposes and if confirmed is the correct guest, the belongings will send to them.
Guest did not collect their item: It will be given to room attendant or donated.
REMEMBER CANNOT CALL THE GUEST FOR SAFETY REASONS
THEFT
Problem: Guest complain they lost their belongings after housekeeper cleaned their room
Ways to deal: Security officer will find out who is the housekeepers that cleaned that particular room and interrogate them. Security department also will monitor CCTV to check the time the housekeepers went in and out of the room. The housekeeper will suspended from work after the first interview and the security department will continue investigate and gather more evidence. In the second interview, if the housekeeper is proved to be the thief, he/she will fired immediately and blacklisted.
Ways to apologize to the guest:
Guest already check out: Hotel will send letter of apology and offer complimentary stay on their next visit
Guest still in the hotel: Given complimentary breakfast or upgrade their room
Reference
Tham Teng Yew, 4th June 2011. Interview on Incidents Faced by Housekeeping Department and the Way to Solve the Problem. Interviewed by Joanne Tham Yo Yen
This information really worth saying, i think you are master of the content and thank you so much sharing that valuable information and get new skills after refer that post.
ReplyDeleteHousekeeping Services in Chennai
Most of the blogs pretend themselves as most usable and updated blogs with new information but sometime truth might different. I want to share some facts related to this subject which will help people to enhance their skills.บริษัท แม่บ้าน
ReplyDeletePlease can you tell me some of the intrinsic problem employees facing in housekeeping department
ReplyDeletePlease can you tell me some of the intrinsic employees related problems in housekeeping department
ReplyDelete