August 17, 2011

Our Biggest Achievement

Let's make the summary short and the pictures will do the story.


Our team, Magic Sweeps had organized a housekeeping exhibition at our college, Berjaya University College of Hospitality on the 9th and 10th of June 2011. It was a huge success event and the management of the college rewarded us certificates as the first batch of students who organized such education exhibition. 

We would like to thank our subject lecturer, Ms Paula who gave us a lot of guidance throughout organizing the exhibition. Ms Muazah, who is our Front Office lecturer also gave us support to carry out such successful event. 

Last but not least, we learn that housekeeping is a very important department in the hotel. Without it, the hotel would not be able to sell out rooms to guest and the public areas would be in unpleasant and dirty condition.

Below is the pictures that Ms Paula took during the exhibition. Enjoy =) 
Setting up, waiting guest to come in
Poster of Magic Sweeps
Students signing in and receive their door gift 

 

Welcoming the guest


Signing in
*Knock knock* "Housekeeping !!"
First station: Alvin explaining ways of wiping windows
First station: Blinds, Windows, Curtains
First station: Explaining types of blinds and wiping windows

Second station: Dry cleaning tables and sofa
Second station: Winnie showing ways to wipe tables
Second station: David explaining on amenities in the hotel room
Third station: Su Mei is giving explanation on mattress maintenance
Third station: Guest are given opportunity to make the bed
Third station: Specific explanation are given before making the bed
Third station: The bed making team
Third station: Amanda and Cindy showing the proper way to make the pillows
Fourth station: Daryl and Rebecca are giving explanation on tiles and mattress
Fourth station: Specific information are given to guest on tiles by Daryl
Fifth station: Sattis showing the proper way of cleaning toilet
Fifth station: Explanation on toilet cleaning by Clarin
Sixth station: Proper ways to clean cabinets shown by Asher
Sixth station: Cabinets, cupboards and chemicals
Sixth station: Joanne and Su Zanne explaining on cupboard area
Sixth station: Chemicals usage and storage are explained by Joanne
Sixth station: Su Zanne explaining about the chemicals
From left: Sabrina, Ms Muazah, Cindy, Pui Yee, Sattis
Lecturers and students that visited the exhibition
Right: Nathaneal welcoming the guest lecturer
From left: Yvonne, Sattis, Amanda, Cindy, Rebecca

The "informal" type of group picture !!


Amenities in the Hotel Bathroom


- Dental Kit (Toothbrush and toothpaste)
- Shaving Kit (Razor and shaving cream)
- Sewing Kit (Thread, needle, pin, button, small portable scissors, and tape measure)
- Vanity Kit (Cotton pad and cotton sticks)
- Shampoo, conditioner, shower gel and body lotion
- Shower cap
- Hairdryer
- Comb
- Soap
- Bathrobe
- Towels
- Hangers
 

*Amenities should replenished by hotel room attendant when cleaning the bathroom
*Bathrobe and towels should changed and placed at the right place, with the towel nicely folded and bathrobe nicely hanged on the hanger 



Johnny Mop

Johnny what? Hmm...


It is actually a tool used in the toilet to clean the toilet bowl.

Johnny Mop was invented by an American writer and inventor named Dorothy Feiner, also a wife of a famous composer, Richard Rogers.


It is one of Dorothy's famous inventories. The most notable features in Johnny Mop is made by leftover leftover sponge. 


This tool is still manufactured and widely used around the world.

August 16, 2011

Huh? "5S" ?


What is 5S? 5 Stars? 5 Signs? No all wrong. It is actually originated from Japan after World War II and the aim is to keep workplace clean and tidy.

5 keys to total quality environment
Sieri : Sorting out
Sieton: Systematic Arrangement
Sieso: Spic and Span
Sieketsu: Standardization 
Shitsuke: Self Discipline 

Sieri
Identify and eliminate all unnecessary things in working area
- Discarding unnecessary things to make work easier
- Provides a comfortable environment in workplace by eliminating obstacles
- Maintain an organized workplace

Sieton 
Arrange all things in workplace systematically so the place is more organized and employees can reach the things needed easily
- Put the frequently used items nearer
- Store goods for first in first out (FIFO) retrieval
- Discard unnecessary items

Sieso 
To clean the workplace thorougly
- Clean the facilities, machines, equipments, and everything inside workplace before it gets dirty

Sieketsu 
Maintenance of the 5S standards
- Color coding
- Danger markings
- Fire extinguisher markings
- Visual control signs
- Warning colors

Shitsuke
All employees have to practice and be responsible for the 4S above
- Clean as you go
- Wear clean uniform and shoes
- Individual responsibility 
- Maintenance of clean and tidy workplace
- Practice all together



 

June 28, 2011

Basic Guide to Housekeeping 3

What are the elements of an effective housekeeping program? 


Dust and Dirt Remova
- Enclosures and exhaust ventilation systems may fail to collect dust, dirt and chips adequately. 
- Vacuum cleaners are suitable for removing light dust and dirt. 
- Industrial models have special fittings for cleaning walls, ceilings, ledges, machinery, and other hard-to-reach places where dust and dirt may accumulate.
- Special-purpose vacuums are useful for removing hazardous substances. For example, vacuum cleaners fitted with HEPA (high efficiency particulate air) filters may be used to capture fine particles of asbestos or fibreglass. 
- Dampening (wetting) floors or using sweeping compounds before sweeping reduces the amount of airborne dust. 
- The dust and grime that collect in places like shelves, piping, conduits, light fixtures, reflectors, windows, cupboards and lockers may require manual cleaning. 
- Compressed air should not be used for removing dust, dirt or chips from equipment or work surfaces.

Employee Facilities 



- Adequate, clean and well maintained. 
- Lockers are necessary for storing employees' personal belongings. 
- Washroom facilities require cleaning once or more each shift. 
- Have a good supply of soap, towels plus disinfectants, if needed. 
- Provide special precautions such as showers, washing facilities and change rooms. 
- Some may require two locker rooms with showers between to allow workers to shower off workplace contaminants and prevents them from contaminating their "street clothes" by keeping their work clothes separated from the clothing that they wear home.
- Smoking, eating or drinking in the work area should be prohibited where toxic materials are handled.
- The eating area should be separate from the work area and should be cleaned properly each shift. 

Surfaces


Floors: 
- Poor floor conditions are a leading cause of accidents so cleaning up spilled oil and other liquids at once is important. 
- Allowing chips, shavings and dust to accumulate can also cause accidents. 
- Trapping chips, shavings and dust before they reach the floor or cleaning them up regularly can prevent their accumulation. 
- Areas that cannot be cleaned continuously, such as entrance ways, should have anti-slip flooring.
- Keeping floors in good order also means replacing any worn, ripped, or damaged flooring that poses a tripping hazard. 

Walls: 
- Light-colored walls reflect light while dirty or dark-colored walls absorb light. 
- Contrasting colors warn of physical hazards and mark obstructions such as pillars. 
- Paint can highlight railings, guards and other safety equipment, but should never be used as a substitute for guarding.

Waste Disposal


- The regular collection, grading and sorting of scrap contribute to good housekeeping practices. 
- It also makes it possible to separate materials that can be recycled from those going to waste disposal facilities. 
- Allowing material to build up on the floor wastes time and energy since additional time is required for cleaning it up. 
- Placing scrap containers near where the waste is produced encourages orderly waste disposal and makes collection easier. 
- All waste receptacles should be clearly labelled (e.g., recyclable glass, plastic, scrap metal, etc.). 

Storage


- Good organization of stored materials is essential for overcoming material storage problems whether on a temporary or permanent basis. 
- There will also be fewer strain injuries if the amount of handling is reduced, especially if less manual materials handling is required. 
- The location of the stockpiles should not interfere with work but they should still be readily available when required. 
- Stored materials should allow at least one metre (or about three feet) of clear space under sprinkler heads. 
- Stacking cartons and drums on a firm foundation and cross tying them, where necessary, reduces the chance of their movement. 
- Stored materials should not obstruct aisles, stairs, exits, fire equipment, emergency eyewash fountains, emergency showers, or first aid stations. All storage areas should be clearly marked.
- Flammable, combustible, toxic and other hazardous materials should be stored in approved containers in designated areas that are appropriate for the different hazards that they pose. 
- Storage of materials should meet all requirements specified in the fire codes and the regulations of environmental and occupational health and safety agencies in your jurisdiction.



 


June 21, 2011

Basic Guide to Housekeeping 2


How do I plan a good housekeeping program? 

A good housekeeping program - Plans and manages the orderly storage and movement of materials from point of entry to exit; Includes a material flow plan to ensure minimal handling; Ensures that work areas are not used as storage areas by having workers move materials to and from work areas as needed. 

Part of the plan could include investing in extra bins and more frequent disposal. The costs of this investment could be offset by the elimination of repeated handling of the same material and more effective use of the workers' time. Often, ineffective or insufficient storage planning results in materials being handled and stored in hazardous ways. Knowing the plant layout and the movement of materials throughout the workplace can help plan work procedures. 

Worker training - Essential part of any good housekeeping program; Need to know how to work safely with the products they use; Need to know how to protect other workers such as by posting signs (e.g., "Wet - Slippery Floor"); Reporting any unusual conditions. 

Housekeeping order is "maintained" not "achieved." Cleaning and organization must be done regularly, not just at the end of the shift. Integrating housekeeping into jobs can help ensure this is done. A good housekeeping program identifies and assigns responsibilities for the following: 
- Clean up during the shift
- Day-to-day cleanup
- Waste disposal
- Removal of unusual materials
- Inspection to ensure cleanup is complete


Do not forget out-of-the-way places such as shelves, basements, sheds, and boiler rooms that would otherwise be overlooked. The orderly arrangement of operations, tools, equipment and supplies is an important part of a good housekeeping program. 

The final addition to any housekeeping program is inspection. It is the only way to check for deficiencies in the program so that changes can be made. The documents on workplace inspection checklists provide a general guide and examples of checklists for inspecting offices and manufacturing facilities. 


Basic Guide to Housekeeping 1

WHY SHOULD WE PAY ATTENTION TO HOUSEKEEPING AT WORK?

Effective housekeeping - eliminate some workplace hazards and help get a job done safely and properly; ongoing operation: it is not a hit-and-miss cleanup done occasionally; Periodic "panic" cleanups are costly and ineffective in reducing accidents; basic part of accident and fire prevention.

Poor housekeeping - Frequently contribute to accidents by hiding hazards that cause injuries. If the sight of paper, debris, clutter and spills is accepted as normal, then other more serious health and safety hazards may be taken for granted. 

Housekeeping is not just cleanliness - Includes keeping work areas neat and orderly; maintaining halls and floors free of slip and trip hazards; and removing of waste materials (e.g., paper, cardboard) and other fire hazards from work areas; Requires paying attention to important details such as the layout of the whole workplace, aisle marking, the adequacy of storage facilities, and maintenance. 



What is the purpose of workplace housekeeping? 

Poor housekeeping can be a cause of accidents, such as: 
- Tripping over loose objects on floors, stairs and platforms.
- Being hit by falling objects.
- Slipping on greasy, wet or dirty surfaces.
- Striking against projecting, poorly stacked items or misplaces material.
- Cutting, puncturing, or tearing the skin of hands or other parts of the body on projecting nails, wire or steel strapping.

To avoid these hazards, a workplace must "maintain" order throughout a workday. Although this effort requires a great deal of management and planning, the benefits are many.
 


What are some benefits of good housekeeping practices? 

Effective housekeeping results in: 
- Reduced handling to ease the flow of materials
- Fewer tripping and slipping accidents in clutter-free and spill-free work areas
- Decrease fire hazards
- Lower worker exposures to hazardous substances
- Better control of tools and materials, including inventory and supplies
- More efficient equipment cleanup and maintenance
- Better hygienic conditions leading to improved health 
- More effective use of space
- Reduced property damage  by improving preventive maintainence
- Less janitorial work
- Improved morale
- Improved productivity (tools and materials are easy to find)