What happen between Housekeeping and Front Office?

Issue happen and occur between front office and housekeeping department
- Room always not available when guest check in
- Housekeeping attendant slow when cleaning the room
- Lack of communication between two department 
- Front office department check in guest to the wrong room
- Front office did not inform that guest having late check out
- Did not have meeting before start shift
- Housekeeping department lack of people cleaning the room during peak season 

How to handle the problem 
- Have briefing for both department every time before start shift on information such as arriving guests, events that happen on that day and rooms that will be on sale
- Have good communication between two departments by having the managers to discuss about each day operation especially the room status
- Front office can go extra mile by helping housekeeping department in cleaning rooms during peak season or full occupancy.

Recommendation from the interviewee 
- Both front office and housekeeping department should have cross exposure where exchanging people from this two department in order for the employees to understand more about their job and have better communication
- Have monthly meeting between two departments to discuss about guest complaints and ways to improve guest satisfaction
- Outing to boost relationship and create bonding
- Extra allowances and one day off for those who work night shift
- Have proper education and training for each department

Reference

Muazah Malek, 1st June 2011. Interview on Issues Happened between Front Office Department and Housekeeping Department. Interviewed by Charmaine Gan Siew Kee, Yvonne Ong Su Yee, Janice, and Clarin Cheong Sow Ling

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