August 17, 2011

Our Biggest Achievement

Let's make the summary short and the pictures will do the story.


Our team, Magic Sweeps had organized a housekeeping exhibition at our college, Berjaya University College of Hospitality on the 9th and 10th of June 2011. It was a huge success event and the management of the college rewarded us certificates as the first batch of students who organized such education exhibition. 

We would like to thank our subject lecturer, Ms Paula who gave us a lot of guidance throughout organizing the exhibition. Ms Muazah, who is our Front Office lecturer also gave us support to carry out such successful event. 

Last but not least, we learn that housekeeping is a very important department in the hotel. Without it, the hotel would not be able to sell out rooms to guest and the public areas would be in unpleasant and dirty condition.

Below is the pictures that Ms Paula took during the exhibition. Enjoy =) 
Setting up, waiting guest to come in
Poster of Magic Sweeps
Students signing in and receive their door gift 

 

Welcoming the guest


Signing in
*Knock knock* "Housekeeping !!"
First station: Alvin explaining ways of wiping windows
First station: Blinds, Windows, Curtains
First station: Explaining types of blinds and wiping windows

Second station: Dry cleaning tables and sofa
Second station: Winnie showing ways to wipe tables
Second station: David explaining on amenities in the hotel room
Third station: Su Mei is giving explanation on mattress maintenance
Third station: Guest are given opportunity to make the bed
Third station: Specific explanation are given before making the bed
Third station: The bed making team
Third station: Amanda and Cindy showing the proper way to make the pillows
Fourth station: Daryl and Rebecca are giving explanation on tiles and mattress
Fourth station: Specific information are given to guest on tiles by Daryl
Fifth station: Sattis showing the proper way of cleaning toilet
Fifth station: Explanation on toilet cleaning by Clarin
Sixth station: Proper ways to clean cabinets shown by Asher
Sixth station: Cabinets, cupboards and chemicals
Sixth station: Joanne and Su Zanne explaining on cupboard area
Sixth station: Chemicals usage and storage are explained by Joanne
Sixth station: Su Zanne explaining about the chemicals
From left: Sabrina, Ms Muazah, Cindy, Pui Yee, Sattis
Lecturers and students that visited the exhibition
Right: Nathaneal welcoming the guest lecturer
From left: Yvonne, Sattis, Amanda, Cindy, Rebecca

The "informal" type of group picture !!


Amenities in the Hotel Bathroom


- Dental Kit (Toothbrush and toothpaste)
- Shaving Kit (Razor and shaving cream)
- Sewing Kit (Thread, needle, pin, button, small portable scissors, and tape measure)
- Vanity Kit (Cotton pad and cotton sticks)
- Shampoo, conditioner, shower gel and body lotion
- Shower cap
- Hairdryer
- Comb
- Soap
- Bathrobe
- Towels
- Hangers
 

*Amenities should replenished by hotel room attendant when cleaning the bathroom
*Bathrobe and towels should changed and placed at the right place, with the towel nicely folded and bathrobe nicely hanged on the hanger 



Johnny Mop

Johnny what? Hmm...


It is actually a tool used in the toilet to clean the toilet bowl.

Johnny Mop was invented by an American writer and inventor named Dorothy Feiner, also a wife of a famous composer, Richard Rogers.


It is one of Dorothy's famous inventories. The most notable features in Johnny Mop is made by leftover leftover sponge. 


This tool is still manufactured and widely used around the world.

August 16, 2011

Huh? "5S" ?


What is 5S? 5 Stars? 5 Signs? No all wrong. It is actually originated from Japan after World War II and the aim is to keep workplace clean and tidy.

5 keys to total quality environment
Sieri : Sorting out
Sieton: Systematic Arrangement
Sieso: Spic and Span
Sieketsu: Standardization 
Shitsuke: Self Discipline 

Sieri
Identify and eliminate all unnecessary things in working area
- Discarding unnecessary things to make work easier
- Provides a comfortable environment in workplace by eliminating obstacles
- Maintain an organized workplace

Sieton 
Arrange all things in workplace systematically so the place is more organized and employees can reach the things needed easily
- Put the frequently used items nearer
- Store goods for first in first out (FIFO) retrieval
- Discard unnecessary items

Sieso 
To clean the workplace thorougly
- Clean the facilities, machines, equipments, and everything inside workplace before it gets dirty

Sieketsu 
Maintenance of the 5S standards
- Color coding
- Danger markings
- Fire extinguisher markings
- Visual control signs
- Warning colors

Shitsuke
All employees have to practice and be responsible for the 4S above
- Clean as you go
- Wear clean uniform and shoes
- Individual responsibility 
- Maintenance of clean and tidy workplace
- Practice all together